What is churn rate in telecom
Your churn rate is the amount of customers or subscribers who cut ties with your service or company during a given time period. These customers have "churned." Churn rate calculation. The calculation of churn can be straightforward to start off with. Take the number of customers that you lost last quarter and divide that by the number of Customer Churn Rate = (Customers beginning of month - Customers end of month) / Customers beginning of month. (500-450)/500 = 50/500 = 10%. If your organization prefers, you can use that same method on a different time frame such as quarterly or annually.